We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Product Questions
How soon will my dog be protected?
Most pet owners report seeing fleas die within 24 hours, with new fleas repelled in as little as 2 hours. Effective protection generally begins within a day of application.
How long does one collar last?
When worn as directed, collars offer continuous protection for up to 8 months. Some users suggest replacing after 6–7 months if your dog is frequently swimming or bathed.
Is the collar safe for all dogs?
The majority of dogs tolerate the collar well without adverse effects. However, a small number of dogs may experience mild skin irritation. We advise monitoring during the first few days and consulting your vet if needed.
I’ve heard the collar can shrink and get tight—does this happen?
Some users report the collar may tighten slightly over time, especially after showers or swimming. Adjust the fit periodically to maintain a comfortable 2-finger space between collar and skin.
Can the collar be used on puppies or small breeds?
Our collars are adjustable and suitable for most dogs. For puppies under 8 weeks or very small breeds, ensure a proper fit and consult your vet if in doubt.
What if my dog still gets ticks or fleas?
In rare cases, a few live ticks may still attach, especially during heavy infestation periods. If that happens, send them our way—we’ll support you with treatment advice or follow-up protection.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
We offer free shipping. For more details please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing info@zenya.life or by calling our toll-free number at 1-845-363-7517.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@zenya.life.
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at 16192 Coastal Highway, Lewes, DE, 19958, USA.
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